Our goal with this page is to make it easier for school social workers and those who work at youth-serving organizations to assist children, youth and their families access mental health resources in Washington County.
Crisis supports
- If you or someone you know is in immediate danger, call 911 or go to the nearest emergency department.
- 24/7 Crisis Line: If you or someone you know is experiencing a mental or behavioral health crisis, call the Washington County Crisis Line at 503-291-9111(Link opens phone app).
- Crisis Line staff can connect you with the Hawthorn Walk-In Center:
- 5240 NE Elam Young Parkway, Suite 100 in Hillsboro, next to the Hawthorn Farm MAX stop.
- Services are provided at no cost to the individual, regardless of insurance.
Accessing mental health resources and navigating insurance
The best way to find available mental health treatment services is by contacting the insurance agency specific to the youth and family. Listed below are some general state and private insurances: On the back of each insurance card is a customer service phone number if you need additional help understanding plan coverage.
State Medicaid Insurance:
Oregon Health Plan(Link is external) 800-273-0557(Link opens phone app)
Care Oregon(Link is external) 503-416-4100(Link opens phone app)
Trillium Community Health Plan (Link is external)877-600-5472(Link opens phone app)
Yamhill Community Care(Link is external) 855-722-8205(Link opens phone app)
Private insurance:
Kaiser(Link is external) 503-249-3434(Link opens phone app)
Providence(Link is external) 503-215-9369(Link opens phone app)
Moda(Link is external) 503-624-9382(Link opens phone app)
PacificSource(Link is external) 888-691-8209(Link opens phone app)
Care coordination
To access behavioral and mental health care coordination through Oregon Health Plan and private insurance, call the youth’s insurance and request to speak with an exceptional needs care coordinator. They will help you and the family navigate additional supports.
Intensive Care Coordination
Intensive care coordinators (ICC) assist individuals on OHP experiencing a higher level of behavioral health needs. We have English- and Spanish-speaking care coordinators who serve both youth and adults.
Wraparound Care Coordination
Wraparound is a team-based planning process that supports youth on OHP who experience complex behavioral health needs. Wraparound has English- and Spanish-speaking care coordinators who support youth and their families.
For more information
For additional help or a complex case consultation, contact nanuette_lundeen@washingtoncountyor.gov at 503-846-4595 (Link opens phone app)or 971-416-2765(Link opens phone app).