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Personal Support Workers

This page is for Personal Support Workers to access needed documentation and contact information.

Upcoming Office Closure

The Developmental Disabilities office, located at 3700 SW Murray Blvd, Suite 2100, Beaverton, OR, 97005, will be closed November 1st-November 4th.

Effective November 4, 2024, the Developmental Disabilities office, located at 3700 SW Murray Blvd, Suite 2100, Beaverton, OR, 97005, will be permanently transitioning to "appointment-only" and the lobby will be closed to walk-in traffic.

Our Hillsboro location will remain open to the public, Monday-Friday, 8:00am-5:00pm. The address is: 5240 NE Elam Young Parkway, Suite 150, Hillsboro, OR, 97124.

Personal Support Workers (PSW)

This page is dedicated to the support of Personal Support Workers (PSW).

Who are Personal Support Workers (PSW)?

Personal Support Workers assist eligible individuals with personal care, household tasks and being active in the community.

How does someone become a Personal Support Worker?

Individuals and their families use PSWs for attendant care and relief care services in their own home. They are registered as an Employer of Record (EOR) and utilize a fiscal intermediary for payment. Most PSWs already have a connection to the individual they want to work with, but there is a registry available through the Oregon Home Care Commission.

  1. Reach out to the client's Services Coordinator (case worker), to discuss potentially becoming a PSW and if this is a viable option.
  2. Complete application packet, which consists of three documents:
    1. PSW Provider Enrollment Application and Agreement- English (PDF 220.57 KB)
    2. PSW Provider Enrollment Application and Agreement- Spanish (PDF 295.92 KB)
      PSW Provider Enrollment Application and Agreement- Spanish (Spanish PDF 295.92 KB)
    3. Background Check Form (PDF 212.55 KB)
    4. User Enrollment Form (PDF 110.2 KB)
    5. PSW Additional Information and Resources (PDF 271.93 KB)
  3. Submit all documentation via mail, drop box, or in-person at: 5240 NE Elam Young Parkway, Suite 150, MS-66, Hillsboro, OR, 97123.
    1. Please include a photocopy of your government issued driver's license, government issued photo ID, or passport
  4. Complete a criminal background check
    1. Please note: once the background check is started, this process may take 4-8 weeks.
  5. Public Partnerships (PPL): PPL is the fiscal intermediary for the PSW. PPL will reach out with documentation for you to complete and return to them.

  6. Complete Mandatory Training from Carewell SEIU 503:

    1. Orientation and training information is available at:
      1. Carewell SEIU 503 Contact Information Phone: 1-844-503-7348
      2. Email: [email protected]
      3. Website: Carewell SEIU 503 Training

What to do when my credentials are expiring?

To start the renewal process, please reach out to our administrative staff at: [email protected].

In your email, please provide your full name and provider ID number.

At 120 days from your expiration date, you will begin to receive notifications from eXPRS to the email they have on file. You can also find your expiration date on the log-in page of eXPRS if you utilize EVV for your time submission.

Personal Support Worker Timesheet Submission

Timesheets are accepted in the following ways: via email to [email protected], via the secure submission portal, in-person to our offices, drop boxes, and/or fax.

Please note, if your timesheet was sent in past 5pm on the “timesheet deadline” date, it may not be processed in accordance with the CBA guidelines (see 2024 Personal Support Worker (PSW) Payroll Calendar).

Please direct questions, concerns, and other timesheet/payroll issues to [email protected] to ensure you get a timely response.

Considerations/best practices to ensure quick approval of your timesheets

  • Submitting your email to: [email protected], is the most efficient and effective way to submit your timesheets for processing.
  • You can send them as PDFs or you can take clear pictures with a cell phone and attach the images to the email.
  • Faxes are an acceptable way of receiving timesheets but are not the most reliable. Please call to confirm your fax has been received after sending. Please also make sure that you receive a fax confirmation from the sending machine if you do fax your timesheets. We highly encourage email, or dropping off your documents at one of our two locations.
  • Please ensure that your timesheet has all of the following components:
  • All times/dates are complete and legible
  • All progress note comment sections are completed
  • All necessary signatures are on the document
  • The signature date is on or after the last date of services provided for the time period
  • Please have one client’s timesheet(s) on each email. This helps our team processing these more efficiently and with less opportunity for error.
  • We recommend PSWs check the status of their time entries 3 business days after the PSW deadline to ensure we have approved the hours and prevent delay in payment. To track entries please follow this guide How to Track SD Billing Entries.
  • Please call 503-846-3150 for any questions.

PSW Payroll Schedules

Schedules are set by Public Partnerships with Pay Period, Timesheet Deadline, and Posting Dates.

2024 PSW Payroll Schedule
2024 PSW Payroll Schedule (SPANISH)

Announcement:

Washington County Developmental Disabilities is excited to announce that we now have an additional way for Personal Support Workers to submit their timecards to us. This new process is a HIPAA secure portal for submitting your timecards and is in accordance with the Collective Bargaining Agreement. This portal is currently available in several languages: English, Spanish, Arabic, and Somali. The portal is a Qualtrics form and does not require any sign-ups or registering for an account. It is the same link that you will click each time you would like to submit a timesheet to Washington County CDDP. Attached you will find a step-by-step guide to show the process of submitting an entry. This is optional: We are still accepting timecard submissions via email [email protected], drop off at our offices, and/or fax.

Important things to note:

  • Personal Support Worker Timesheet for Washington County Developmental Disabilities Division
    • This portal allows for the submission of one client per entry form. You may complete as many entry forms as needed each period.
    • There is no cost to you as the PSW/CLE.
    • The link does not change, so it can be book marked on your preferred internet browser.
    • You will receive a confirmation email after your submission.
    • This process still follows the 5pm deadline and the PSW payroll calendar.

Who do I contact for assistance?

If you lock yourself out of eXPRS

  • Your account will automatically unlock within an hour.
  • If you have continued issues, call 1-844-874-2788, option #3 - Voicemail only.
  • Or you can email: [email protected]

eXPRS User Help Guides

PSW Employment and Training Resources

Washington County Specific Resources