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An independent consultant assessed both work groups’ budgets, staffing and workflows. Several service-level scenarios prepared by the consultant were reviewed. To achieve customer service/turn-around times desired by both customers and staff, additional staffing is required. Existing low staffing levels are not sustainable for either employees or our customers, who are sometimes having to deal with unacceptable turnaround times.
Key recommendations from this assessment included:
A 50% fee increase to:
Provide the minimum staffing needed to meet desired service levels.
Close the gap between costs and revenue
Annual fee adjustments to address ongoing program cost increases beginning July 1, 2024.
A technology fee on permits/applications to fund technology systems operations and updates beginning July 1, 2024.
