Intelmate Telephone Services
The Washington County Community Corrections Centers (WCCCC) resident phone system is through Intelmate. Family and friends can also use Intelmate to block phone calls from residents.
Resident Access to Telephones
Residents use telephones that are in their dorms (groups of rooms) to make calls. Each dorm has a phone that is shared with up to six other residents and has specific rules, hours or use, and length of calls allowed.
Phone rules
- Residents can make calls from 7:00AM to 10:00PM every day.
- Residents cannot get phone calls people outside of the WCCCC.
- Staff will not give messages to residents.
- Residents can make collect calls (calls that the other person pays for), or they can use the Intelmate prepaid phone account service.
- Residents cannot make non-typical collect calls, three-way calls, or unwanted calls.
- All phone calls are recorded, except for phone calls to attorneys and confirmed clergy members.
- If asked for, TTY services for hearing-impaired residents are available.
Prepaid Phone Accounts
The WCCCC uses an outside telephone service provider called Intelmate. Intelmate has prepaid phone accounts and costs less per minute than regular collect calls. You can set up an account for a resident, or a phone number. Resident prepaid accounts let a resident make collect calls to any phone number that is not blocked. Phone number prepaid accounts let residents call one phone number, if that phone number is not blocked.
| Calling Rate type | Cost per minutes |
|---|---|
| Local Collect Calls | $2.50 for 15 minutes |
| Local Prepaid Calls | $2.00 for 15 minutes |
| Long Distance Collect Calls in Oregon | $3.50 plus $0.25 per minute for 15 minutes |
| Long Distance Prepaid Calls in Oregon | $5.00 for 15 minutes |
| Interstate Collect Calls | $3.95 plus $0.89 per minute for 15 minutes |
| Interstate Prepaid Calls | $10 for 15 minutes |
Prepaid Accounts
Friends and family members of residents can buy prepaid phone services online at GettingOut.com
Rejecting or Blocking Calls from Residents
If you get a call from a resident, you have the option to accept the call, hang up, block all calls from the resident, or block all calls from any residents in the Washington County Jail (WCJ) or Washington County Community Corrections Center (WCCCC). Just follow the phone prompts (directions) on the call.
The WCCCC does not administer the ViaPath phone system. It is an outside service provider. If you have questions about the service, prepaid phone cards, or issues about blocking phone numbers, please call 1-866-516-0115 or contact ViaPath Customer Service.
If you have questions about the WCCCC that are not about phone services, you can find answers on our main page, through email, or by calling (503)846-4300.