Complaints and Grievances

We want you to get the best behavioral health care and services. If you have concerns about the services you or someone you know are getting through the behavioral health system of care in Washington County, we want to hear from you.

Ways to report a concern

Complaint: is a verbal or written statement of dissatisfaction about a situation including care and services provided.

Grievance: is a formal complaint by an individual or individuals representative to a provider of behavioral health services and supports.

Appeal: is a request to have a grievance outcome re-looked at.

To file a complaint or grievance you can talk to your treatment staff or provider. You can also talk to your county care coordinator or file a complaint with Washington County Behavioral Health. Information on filing an appeal is at the bottom of this page.

Filing a complaint about behavioral health care or services:

Washington County accepts complaints and grievances in writing or by telephone at:

• Washington County Quality Assurance
  5240 NE Elam Young Parkway, Suite 150
  Hillsboro, OR 97124
  503-846-4515 or toll free at 1-833-266-3845, TTY 771
• Email: [email protected]

Complaint forms are available below in English and Spanish.

If you need a form in a different language, or want help completing the form, you can call us at 503-846-4515.

If you are on the Oregon Health Plan, you may also file complaints and grievances with your Coordinated Care Organization (CCO) or the Oregon Health Authority (OHA):

• CareOregon: 503-416-4100
• Trillium Health Plans: 1-877-600-5472
• Yamhill Community Care: 1-855-722-8205
• OHA, Health Systems Division: 1-800-273-0557

Policy

Our Complaints and Grievances Policyexplains the process and provides more information.

Appeals

If you do not agree with the outcome after your complaint has been resolved, you or your representative may appeal. Please call us at 503-846-4515 for more information.